Department: Graduate School of Business.

We develop a novel empirical approach to analyze workforce productivity in service systems via timing studies – detailed time-stamped data recording relevant activities performed by the employees processing service requests. Our econometric approach, which is based on models from survival...

Digital currencies are under serious consideration but there are many concerns: reliable payment delivery, crime prevention, and safety. This paper develops a Trust Anchor architecture that addresses these concerns through the use of digital signature and blockchain database technologies

We consider the problem of managing inventories and dynamically adjusting retailer prices in distribution systems with geographically dispersed retailers. More specifically, we analyze the following single item, periodic review model. The distribution of demand in each period, at a given...