Modeling and optimization of complex service delivery systems
Yixin Diao; Aliza Heching
| Year of publication: |
2015
|
|---|---|
| Authors: | Diao, Yixin ; Heching, Aliza |
| Published in: |
Maximizing management performance and quality with service analytics. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-8496-6. - 2015, p. 33-52
|
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Ereignisstudie | Event study | Simulation | Dienstleistungssektor | Service industry | Komplexe Systeme | Complex systems |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011407888