Similar Search Results

From Mars to Venus : alteration of trust and reputation in online shopping

Oghazi, Pejvak; Karlsson, Stefan; Hellström, Daniel; … - In: Journal of innovation & knowledge : JIK 6 (2021) 4, pp. 197-202

How customers develop purchase intentions in online shopping has been an area of recent interest. In this study, we ask whether males and females leverage trust into and perceived reputation of online retailers differently in reporting purchase intentions. Drawing on the literature on...

Persistent link: https://www.econbiz.de/10012692256

Service innovation in e-commerce last mile delivery : mapping the e-customer journey

Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: Journal of business research : JBR 101 (2019), pp. 461-468

Persistent link: https://www.econbiz.de/10012103423

Online purchase return policy leniency and purchase decision : mediating role of consumer trust

Oghazi, Pejvak; Karlsson, Stefan; Hellström, Daniel; … - In: Journal of retailing and consumer services 41 (2018), pp. 190-200

Persistent link: https://www.econbiz.de/10011808585

Online retail experience and customer satisfaction : the mediating role of last mile delivery

Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: The international review of retail, distribution and … 29 (2019) 3, pp. 306-320

Persistent link: https://www.econbiz.de/10012209282

What's in the parcel locker? : exploring customer value in e-commerce last mile delivery

Vakulenko, Yulia; Hellström, Daniel; Hjort, Klas - In: Journal of business research : JBR 88 (2018), pp. 421-427

Persistent link: https://www.econbiz.de/10011869863