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Involvement, satisfaction, and brand loyalty in a small business services setting

Russell-Bennett, Rebekah; McColl-Kennedy, Janet R.; … - 2007

Considerable resources are expended annually on building business brands, yet the literature is virtually silent on … brand loyalty in a business setting. This study examines the relationship between attitudinal loyalty and behavioural … loyalty in a business services context, and attempts to identify two key antecedents of loyalty in this context. In particular …

Persistent link: https://www.econbiz.de/10009483324

Measuring attitudinal commitment in business-to-business channels

Kelly, Stephen J - 2004

- and three-component models of commitment are examined within a business-to-business context. The results indicate that the …

Persistent link: https://www.econbiz.de/10009475212

Human resource development and 'casualisation' in hotels and resorts in Eastern Australia: getting the best to the customer?

Cairncross, Grant; Kelly, Stephen J - 2008

This paper provides an analysis of human resource development and knowledge capital management relations practices used by hotels and resorts in 2007. The study examined the employment instruments used, methods of employee recruitment, selection, staff turnover trends, remuneration policies,...

Persistent link: https://www.econbiz.de/10009475213

Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment

McColl-Kennedy, Janet R.; Anderson, Ronald D. - 2005

A theoretical model was developed to investigate the relationships among subordinate-manager gender combinations, perceived leadership style, experienced frustration and optimism, organization-based self-esteem and organizational commitment. The model was tested within the context of a...

Persistent link: https://www.econbiz.de/10009448658

The Association of Perceived Disaster Recovery Plan Strength with Organizational Characteristics

Ivancevich, Daneil M.; Hermanson, Dana R.; Smith, L. Murphy - 1998

This study provides evidence pertaining to organizational characteristics associated with greater perceived disaster recovery plan (DRP) strength or effectiveness. Based on an analysis of data gathered from over 100 public companies, company size and perceived management support for DRPs are...

Persistent link: https://www.econbiz.de/10009459015

The Accounting Component of Executive M.B.A. Programs

Hermanson, Dana R.; Hermanson, Heather M.; Alsup, Rodney G. - 1998

To assist Executive M.B.A. (E.M.B.A.) faculty and administrators in their curriculum management efforts, this descriptive study examines the accounting component of U.S. E.M.B.A. programs. Based on a national survey of E.M.B.A. programs, the primary results are: (1) accounting is an important...

Persistent link: https://www.econbiz.de/10009459016

Going-Concern Opinions: The Effects of Partner Compensation Plans and Client Size

Carcello, Joseph V.; Hermanson, Dana R.; Huss, H. Fenwick - 2000

Partner compensation plans in large accounting firms tend to emphasize either local office profits or worldwide firm profits ("small-pool" or "large-pool" firms, respectively) (Trompeter 1994). Some have expressed concern over possible impairment of auditor independence when a small-pool...

Persistent link: https://www.econbiz.de/10009459078