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~person:"Herstatt, Cornelius"
~subject:"Dienstleistungsqualität"
~type_genre:"Hochschulschrift"
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Dienstleistungsqualität
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Service users as sources for innovation : [an empirical study in the German services industry]
Skiba, Florian
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2010
Persistent link: https://www.econbiz.de/10008696071
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