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Service quality in software-as-a-service : developing the SaaS-Qual measure and examining its role in usage continuance
Benlian, Alexander
;
Koufaris, Marios
;
Hess, Thomas
- In:
Journal of management information systems : JMIS
28
(
2011/12
)
3
,
pp. 85-126
Persistent link: https://www.econbiz.de/10009508766
Saved in:
2
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
Benlian, Alexander
;
Koufaris, Marios
;
Hess, Thomas
- In:
Journal of management information systems : JMIS
28
(
2011
)
3
,
pp. 85-127
Persistent link: https://www.econbiz.de/10009827391
Saved in:
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