erste Beitrag, "The Determinants of Efficiency and Productivity in the Swiss Insurance Industry", untersucht die Effizienz …The thesis at hand aims at advancing the theoretical and practical understanding of efficiency in the insurance … Determinants of Efficiency and Productivity in the Swiss Insurance Industry", analyzes Swiss life, property/casualty (p/c), and …

sales efficiency can be increased. Applying a consulting process in insurance, individual benefit dimensions are reflected …This study analyzes the use of CRM in the sales environment of sales representatives in the Swiss insurance sector … and the effect of CRM on the performance of sales representatives were investigated using the example of the insurance …