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Optimizing service offerings using asymmetric impact-sentiment-performance analysis

Hu, Feng; Li, Hongxiu; Liu, Yong; Teichert, Thorsten - In: International journal of hospitality management 89 (2020), pp. 1-16

Persistent link: https://www.econbiz.de/10012293744

Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews

Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563

Persistent link: https://www.econbiz.de/10011643325

Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage

Hu, Feng; Teichert, Thorsten; Liu, Yong; Li, Hongxiu; … - In: Tourism management : research, policies, practice 74 (2019), pp. 345-357

Persistent link: https://www.econbiz.de/10012128673

Comprehending customer satisfaction with hotels

Li, Hongxiu; Liu, Yong; Tan, Chee-Wee; Hu, Feng - In: International Journal of Contemporary Hospitality Management 32 (2020) 5, pp. 1713-1735

Purpose: Building on the three-factor theory, this study aims to unravel how the role of hotel attributes such as basic, excitement and performance factors could differ in accordance with different hotel star ratings and distinct customer segments. Design/methodology/approach: This study...

Persistent link: https://www.econbiz.de/10012275827

Website attributes in urging online impulse purchase: An empirical investigation on consumer perceptions

Liu, Yong; Li, Hongxiu; Hu, Feng - In: Decision support systems : DSS ; the international journal 55 (2013) 3, pp. 829-837

Persistent link: https://www.econbiz.de/10010123191

Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012514396