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The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo; Moon, Tae Won; Han, Su-Jin - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
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Exploring the relationships between compassion at work, the evaluative perspective of positive work-related identity, service employee creativity, and job performance
Hur, Won-Moo; Moon, Taewon; Rhee, Seung-Yoon - In: The journal of services marketing 30 (2016) 1, pp. 103-114
Persistent link: https://www.econbiz.de/10011445697
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The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo; Moon, Taewon; Jun, Jea-Kyoon - In: The journal of services marketing 30 (2016) 3, pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
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Essential precursors and effects of employee creativity in a service context : emotional labor strategies and official job performance
Shin, Inyong; Hur, Won-Moo; Oh, Hongseok - In: Career development international : the journal for … 20 (2015) 7, pp. 733-752
Persistent link: https://www.econbiz.de/10011458225
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Positive psychological capital and emotional labor in Korea : the Job demands-resources approach
Hur, Won-Moo; Rhee, Seoung-Yoon; Ahn, Kwang-Ho - In: The international journal of human resource management 27 (2016) 5/6, pp. 477-500
Persistent link: https://www.econbiz.de/10011480871
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When do job-insecure employees keep performing well? : the buffering roles of help and prosocial motivation in the relationship between job insecurity, work engagement, and job per...
Shin, Yuhyung; Hur, Won-Moo - In: Journal of business and psychology 36 (2021) 4, pp. 659-678
Persistent link: https://www.econbiz.de/10012546148
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Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung; Hur, Won-Moo; Hwang, Hansol - In: Service business 16 (2022) 2, pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
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Corporate social responsibility perceptions and sustainable safety behaviors among frontline employees : the mediating roles of organization-based self-esteem and work engagement
Hur, Won-Moo; Rhee, Seung-Yoon; Lee, Eun-Ju; Park, Hyewon - In: Corporate social responsibility and environmental management 29 (2022) 1, pp. 60-70
Persistent link: https://www.econbiz.de/10012807821
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Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo; Moon, Tae Won; Kim, Minsung - In: Service business 15 (2021) 4, pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
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Coworker support as a double-edged sword : a moderated mediation model of job crafting, work engagement, and job performance
Shin, Yuhyung; Hur, Won-Moo; Choi, Wook-Hee - In: International journal of human resource management 31 (2020) 11, pp. 1417-1438
Persistent link: https://www.econbiz.de/10012262687