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~person:"Iglesias, Víctor"
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Iglesias, Víctor
Varela Neira, Concepción
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Journal of service management
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Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
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