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Emotional management in a mass...
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Jenkins, Sarah
Delbridge, Rick
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1
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1
Emotional management in a mass customised call centre : examining skill and knowledgeability in interactive service work
Jenkins, Sarah
;
Delbridge, Rick
;
Roberts, Ashley
- In:
Work, employment & society : a journal of the British …
24
(
2010
)
3
,
pp. 546-564
Persistent link: https://www.econbiz.de/10009383849
Saved in:
2
Disconnected workplaces : interests and identities in the "high performance" factory
Jenkins, Sarah
;
Delbridge, Rick
- In:
Searching for the human in human resource management : …
,
(pp. 195-218)
.
2007
Persistent link: https://www.econbiz.de/10003571397
Saved in:
3
Context matters : examining "soft" and "hard" approaches to employee engagement in two workplaces
Jenkins, Sarah
;
Delbridge, Rick
- In:
The international journal of human resource management
24
(
2013
)
14
,
pp. 2670-2691
Persistent link: https://www.econbiz.de/10009772611
Saved in:
4
In pursuit of happiness : a sociological examination of employee identificatios amongst a "happy" call-centre workforce
Jenkins, Sarah
;
Delbridge, Rick
- In:
Organization : the critical journal of organization, …
21
(
2014
)
6
,
pp. 867-887
Persistent link: https://www.econbiz.de/10010429165
Saved in:
5
Neo-normative control and value discretion in interactive service work : a case study
Jenkins, Sarah
;
Delbridge, Rick
- In:
Emerging conceptions of work, management and the labor …
,
(pp. 59-85)
.
2017
Persistent link: https://www.econbiz.de/10011707698
Saved in:
6
Context matters: examining soft and hard approaches to employee engagement in two workplaces
Jenkins, Sarah
;
Delbridge, Rick
- In:
The international journal of human resource management
24
(
2013
)
14
,
pp. 2670-2691
Persistent link: https://www.econbiz.de/10010121973
Saved in:
7
The guide for working families
Jenkins, Sarah
-
2006
Persistent link: https://www.econbiz.de/10003401817
Saved in:
8
Gender, place, and the labour market
Jenkins, Sarah
-
2004
Persistent link: https://www.econbiz.de/10004446989
Saved in:
9
Can cooperatives/employee‐owned businesses improve ‘bad’ jobs? Evaluating job quality in three low‐paid sectors
Jenkins, Sarah
;
Chivers, Wil
- In:
British Journal of Industrial Relations
60
(
2021
)
3
,
pp. 511-535
Persistent link: https://www.econbiz.de/10012634498
Saved in:
10
Advances in operational risk : firm-wide issues for financial institutions
Jenkins, Sarah
(
ed.
);
Ashby, Simon
(
contributor
)
-
2003
-
2. ed.
Persistent link: https://www.econbiz.de/10001587786
Saved in:
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