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~person:"Jochem, Roland"
~person:"Smith, Alan D."
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Jochem, Roland
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8
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International journal of services and operations management
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International journal of logistics systems and management
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The TQM journal : the international review of organizational improvement
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Was kostet Qualität? : Wirtschaftlichkeit von Qualität ermitteln
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ECONIS (ZBW)
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1
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
2
Component part quality assurance concerns and standards : comparison of world-class manufacturers
Smith, Alan D.
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
1
,
pp. 128-148
Persistent link: https://www.econbiz.de/10008991317
Saved in:
3
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
4
Implementing a quality-based performance measurement system : a case study approach
Jochem, Roland
;
Menrath, Martin
;
Landgraf, Katja
- In:
The TQM journal : the international review of …
22
(
2010
)
4
,
pp. 410-422
Persistent link: https://www.econbiz.de/10003993907
Saved in:
5
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
6
Quality assurance practices for competitive data warehouse management systems
Smith, Alan D.
- In:
International journal of business information systems : …
7
(
2011
)
4
,
pp. 440-457
Persistent link: https://www.econbiz.de/10009235109
Saved in:
7
Data collection automation and total quality management : case studies in the health-service industry
Smith, Alan D.
;
Offodile, O. Felix
- In:
Health marketing quarterly
25
(
2007/08
)
3
,
pp. 217-240
Persistent link: https://www.econbiz.de/10003764352
Saved in:
8
Leveraging concepts of Knowledge Management with Total Quality Management : case studies in the service sector
Smith, Alan D.
- In:
International journal of logistics systems and management
5
(
2009
)
6
,
pp. 631-653
Persistent link: https://www.econbiz.de/10003891174
Saved in:
9
Entwicklung und praktische Umsetzung eines wertschöpfungsorientierten Kennzahlensystems am Beispiel eines Systemherstellers
Jochem, Roland
;
Menrath, Martin
;
Landgraf, Katja
- In:
Was kostet Qualität? : Wirtschaftlichkeit von …
,
(pp. 143-167)
.
2010
Persistent link: https://www.econbiz.de/10003968723
Saved in:
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