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~person:"Kaplan, Heather C."
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Dienstleistungsqualität
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Kaplan, Heather C.
Froehle, Craig M.
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Health care management review : HCM review
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An exploratory analysis of the model for understanding success in quality
Kaplan, Heather C.
;
Froehle, Craig M.
;
Cassedy, Amy
; …
- In:
Health care management review : HCM review
38
(
2013
)
4
,
pp. 325-338
Persistent link: https://www.econbiz.de/10010202861
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