Karapetrovic, Stanislav; Willborn, Walter - In: International Journal of Quality & Reliability Management 19 (2002) 1, pp. 24-45
independence, to empower the process owner to conduct periodic self‐evaluations of process performance. Such “self‐audits” would be … less formal than quality audits, and, much like the better‐known self‐assessments against business excellence models, aimed …