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Productivity and Customer Satisfaction - a DEA Network Model

Lothgren, Mickael; Tambour, Magnus - 1998

This paper presents a network model incorporating customer satisfaction into efficiency and productivity measures. The network consists of a production node and a consumption node and offers flexibility in modelling the production and consumption process. Allocation of input resources to...

Persistent link: https://www.econbiz.de/10014067443

The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants

Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 2, pp. 227-244

Persistent link: https://www.econbiz.de/10003852939

The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships

Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7/8, pp. 1139-1157

Persistent link: https://www.econbiz.de/10003996853

Contingency variables for customer share of visits to full-service restaurant

Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: International journal of hospitality management 29 (2010) 1, pp. 135-147

Persistent link: https://www.econbiz.de/10003964246

In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers

Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609

Persistent link: https://www.econbiz.de/10010405093

Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry

Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629

Persistent link: https://www.econbiz.de/10009130566

Bike-traveling as a growing phenomenon : role of attributes, value, satisfaction, desire, and gender in developing loyalty

Han, Heesup; Meng, Bo; Kim, Wansoo - In: Tourism management : research, policies, practice 59 (2017), pp. 91-103

Persistent link: https://www.econbiz.de/10011642653

Airport shopping : an emerging non-aviation business : triggers of traveler loyalty

Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 835-845

Persistent link: https://www.econbiz.de/10011941756

The role of wellness spa tourism performance in building destination loyalty : the case of Thailand

Han, Heesup; Kiatkawsin, Kiattipoom; Jung, Heekyoung; … - In: Journal of travel and tourism marketing 35 (2018) 5, pp. 595-610

Persistent link: https://www.econbiz.de/10011918022

Product performance and its role in airline image generation and customer retention processes : gender difference

Han, Heesup; Shim, Changsup; Lee, Won Seok; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 536-548

Persistent link: https://www.econbiz.de/10012179435