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Internalisation or externalisation? : examining organisational arrangements for industrial services
Kowalkowski, Christian; Kindström, Daniel; Witell, Lars - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 373-391
Persistent link: https://www.econbiz.de/10009266593
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Driver configurations for successful service infusion
Forkmann, Sebastian; Henneberg, Stephan; Witell, Lars; … - In: Journal of service research : JSR 20 (2017) 3, pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Cover Image
Internalisation or externalisation?: Examining organisational arrangements for industrial services
Kowalkowski, Christian; Kindström, Daniel; Witell, Lars - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 373-392
Persistent link: https://www.econbiz.de/10009178024