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~person:"Kingshott, Russel P. J."
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Kingshott, Russel P. J.
Sharma, Piyush
174
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Industrial marketing management : the international journal for industrial and high-tech firms
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Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
2
Religiosity and psychological contracts in Asian B2B service relationships
Kingshott, Russel P. J.
;
Chung, Henry F. L.
;
Putranta, …
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 138-148
Persistent link: https://www.econbiz.de/10013206367
Saved in:
3
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
4
The impact of psychological contract breaches within east-west buyer-supplier relationships
Kingshott, Russel P. J.
;
Sharma, Piyush
;
Sima, Herbert
; …
- In:
Industrial marketing management : the international …
89
(
2020
),
pp. 220-231
Persistent link: https://www.econbiz.de/10012290048
Saved in:
5
Managing uncertainty during a global pandemic : an international business perspective
Sharma, Piyush
;
Leung, Tak Yan
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 188-192
Persistent link: https://www.econbiz.de/10012257561
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
The impact of relational versus technological resources on e-loyalty : a comparative study between local, national and foreign branded banks
Kingshott, Russel P. J.
;
Sharma, Piyush
;
Chung, Henry F. L.
- In:
Industrial marketing management : the international …
72
(
2018
),
pp. 48-58
Persistent link: https://www.econbiz.de/10011887283
Saved in:
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