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What gets measured gets done: can self-tracking technologies enhance advice compliance?

Wittkowski, Kristina; Klein, Jan F.; Falk, Tomas; … - In: Journal of service research 23 (2020) 3, pp. 281-298

Persistent link: https://www.econbiz.de/10012265759

The dilemma of service productivity and service innovation : an empirical exploration in financial services

Aspara, Jaakko; Klein, Jan F.; Luo, Xueming; Tikkanen, … - In: Journal of service research : JSR 21 (2018) 2, pp. 249-262

Persistent link: https://www.econbiz.de/10011855809

Linking pop-up brand stores to brand experience and word of mouth : the case of luxury retail

Klein, Jan F.; Falk, Tomas; Esch, Franz-Rudolf; … - In: Journal of business research : JBR 69 (2016) 12, pp. 5761-5767

Persistent link: https://www.econbiz.de/10011597493

Buying to share : how prosumption promotes purchases in peer-to-peer asset sharing

Klein, Jan F.; Merfeld, Katrin; Wilhelms, Mark-Philipp; … - In: Journal of business research : JBR 143 (2022), pp. 171-183

Persistent link: https://www.econbiz.de/10013194519

On customer touchpoints and brand outcomes

Klein, Jan F. - 2015

Persistent link: https://www.econbiz.de/10011504471

Customer-ExperienceTracking im Handel Echtzeitmessungen wirksam implementieren

Gahler, Markus; Klein, Jan F.; Paul, Michael - In: Marketing Review St.Gallen 38 (2021) 5, pp. 18-25

Für Unternehmen, welche konsequent positive Kundenerlebnisse entlang der Kundenreise schaffen wollen, sind akkurate Echtzeit-Daten zur Customer Experience unerlässlich. Daher geben wir hier eine Anleitung zur Implementierung einer Methode, die die Customer Experience direkt an den relevanten...

Persistent link: https://www.econbiz.de/10014337641

Customer Touchpoint Management für Corporate Brands umsetzen

Esch, Franz-Rudolf; Klein, Jan F.; Knörle, Christian; … - In: Corporate Brand Management : Marken als Anker …, (pp. 427-448). 2014

Persistent link: https://www.econbiz.de/10010466424

Restrictions in spatial competition : the effects on firms and consumers

Buechel, Berno; Klein, Jan F. - In: Homo oeconomicus : HOE ; journal of behavioral and … 33 (2016) 1/2, pp. 157-172

Persistent link: https://www.econbiz.de/10012225441

Customer-Experience-Tracking im Handel : Echtzeitmessungen wirksam implementieren

Gahler, Markus; Klein, Jan F.; Paul, Michael - In: Marketing review St. Gallen : Marketingfachzeitschrift … 38 (2021) 5, pp. 18-25

Persistent link: https://www.econbiz.de/10012628376

Technology-enabled personalization in retail stores : understanding drivers and barriers

Riegger, Anne-Sophie; Klein, Jan F.; Merfeld, Katrin; … - In: Journal of business research : JBR 123 (2021), pp. 140-155

Persistent link: https://www.econbiz.de/10012430479