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Developing the dimensions of activities important to successful revenue management performance : an application of the lodging industry

Beck, Jeffrey; Knutson, Bonnie; Kim, Seung Hyun; Cha, JaeMin - In: International journal of revenue management : IJRM 4 (2010) 3/4, pp. 268-283

Persistent link: https://www.econbiz.de/10008746373

A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry

Kim, Seung Hyun; Cha, JaeMin; Singh, A. J.; Knutson, Bonnie - In: International journal of hospitality management 35 (2013), pp. 193-202

Persistent link: https://www.econbiz.de/10010225810

Evaluating proactive behavior in lodging revenue management

Becker, Jeffrey A.; Cha, JaeMin; Kim, Seung Hyun; … - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1364-1365

Persistent link: https://www.econbiz.de/10010467871

Developing the dimensions of activities important to successful revenue management performance: an application of the lodging industry

Beck, Jeffrey; Knutson, Bonnie; Kim, SeungHyun; Cha, JaeMin - In: International Journal of Revenue Management 4 (2010) 3/4, pp. 268-283

The increased use of revenue management (RM) has generated the need for trained, skilled individuals who can execute the RM system. The primary objective of this study was to identify and validate the underlying dimensions of activities important to successful RM performance. The data (N = 197)...

Persistent link: https://www.econbiz.de/10010669603

Developing the dimensions of activities important to successful revenue management performance : an application of the lodging industry

Beck, Jeffrey; Knutson, Bonnie; Kim, SeungHyun; Cha, JaeMin - In: International journal of revenue management : IJRM 4 (2010) 3/4, pp. 268-283

Persistent link: https://www.econbiz.de/10009888349

Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the U.S. and China

Kim, MiRan; Choi, Laee; Borchgrevink, Carl P.; Knutson, … - In: International Journal of Contemporary Hospitality Management 30 (2018) 5, pp. 2230-2248

Purpose: This study aims to examine the effects of employee voice (EV) and team-member exchange (TMX) on employee job satisfaction (EJS) and affective commitment to an organization among Gen Y employees of hotel companies in the USA and China. Design/methodology/approach: Using a Qualtrics...

Persistent link: https://www.econbiz.de/10012069359