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~person:"Knutson, Bonnie"
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A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Kim, Seung Hyun
;
Cha, JaeMin
;
Singh, A. J.
;
Knutson, Bonnie
- In:
International journal of hospitality management
35
(
2013
),
pp. 193-202
Persistent link: https://www.econbiz.de/10010225810
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