Similar Search Results

Service-level variability of inbound call centers

Roubos, Alex; Koole, Ger M.; Stolletz, Raik - In: Manufacturing & service operations management : M & SOM 14 (2012) 3, pp. 402-413

Persistent link: https://www.econbiz.de/10009575887

Resource allocation in grid computing

Koole, Ger M.; Righter, Rhonda - In: Journal of scheduling 11 (2008) 3, pp. 163-173

Persistent link: https://www.econbiz.de/10003717514

Online scheduling policies for multiclass call centers with impatient customers

Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268

Persistent link: https://www.econbiz.de/10003997229

Optimising a general repair kit problem with a service constraint

Bijvank, Marco; Koole, Ger M.; Vis, Iris F. A. - In: European journal of operational research : EJOR 204 (2010) 1, pp. 76-85

Persistent link: https://www.econbiz.de/10003946623

Estimating unconstrained customer choice set demand : a case study on airline reservation data

Haensel, Alwin; Koole, Ger M.; Erdman, Jeroen - In: Journal of choice modelling 4 (2011) 3, pp. 75-87

A good demand forecast should be at the heart of every Revenue Management model. Yet most demand models do not incorporate customer choice behavior under offered alternatives. We are using the ideas of customer choice sets to model the customer's buying behavior. The demand estimation method, as...

Persistent link: https://www.econbiz.de/10009546978

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Liao, Shuangqing; Koole, Ger M.; Van Delft, Christian; … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-721

Persistent link: https://www.econbiz.de/10009559848

Booking horizon forecasting with dynamic updating : a case study of hotel reservation data

Haensel, Alwin; Koole, Ger M. - In: International journal of forecasting 27 (2011) 3, pp. 942-960

Persistent link: https://www.econbiz.de/10009248060

Estimating unconstrained demand rate functions using customer choice sets

Haensel, Alwin; Koole, Ger M. - In: Journal of revenue and pricing management 10 (2011) 5, pp. 438-454

Persistent link: https://www.econbiz.de/10009303871

On the estimation of the true demand in call centers with redials and reconnects

Ding, Sihan; Koole, Ger M.; Mei, R. D. van der - In: European journal of operational research : EJOR 246 (2015) 1, pp. 250-262

Persistent link: https://www.econbiz.de/10011341649

Revenue management under customer choice behaviour with cancellations and overbooking

Sierag, D. D.; Koole, Ger M.; Mei, R. D. van der; Rest, … - In: European journal of operational research : EJOR 246 (2015) 1, pp. 170-185

Persistent link: https://www.econbiz.de/10011341676