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Internalisation or externalisation? : examining organisational arrangements for industrial services
Kowalkowski, Christian; Kindström, Daniel; Witell, Lars - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 373-391
Persistent link: https://www.econbiz.de/10009266593
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Any way goes : identifying value constellations for service infusion in SMEs
Kowalkowski, Christian; Witell, Lars; Gustafsson, Anders - In: Industrial marketing management : the international … 42 (2013) 1, pp. 18-30
Persistent link: https://www.econbiz.de/10009734103
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Typologies and frameworks in service innovation
Kowalkowski, Christian; Witell, Lars - In: The Routledge handbook of service research insights and …, (pp. 109-130). 2020
Persistent link: https://www.econbiz.de/10012238613
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Characterizing customer experience management in business markets
Witell, Lars; Kowalkowski, Christian; Perks, Helen; … - In: Journal of business research : JBR 116 (2020), pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
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Network orchestration for value platform development
Perks, Helen; Kowalkowski, Christian; Witell, Lars; … - In: Industrial marketing management : the international … 67 (2017), pp. 106-121
Persistent link: https://www.econbiz.de/10011822035
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Any way goes: Identifying value constellations for service infusion in SMEs
Kowalkowski, Christian; Witell, Lars; Gustafsson, Anders - In: Industrial marketing management : the international … 42 (2013) 1, pp. 18-30
Persistent link: https://www.econbiz.de/10010074146
Cover Image
Internalisation or externalisation?: Examining organisational arrangements for industrial services
Kowalkowski, Christian; Kindström, Daniel; Witell, Lars - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 373-392
Persistent link: https://www.econbiz.de/10009178024