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Emotion cycles in services : e...
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China
2
Dienstleistungsqualität
2
Emotion
2
Familie
2
Familie-Beruf
2
Family
2
Service quality
2
Work-life balance
2
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Business ethics
1
Creativity
1
Customer service
1
Deep acting
1
Emotional exhaustion
1
Ethical leadership
1
Extroversion
1
Family satisfaction
1
Führungsstil
1
Gossip
1
Identification with leader
1
Internal communication
1
Interne Kommunikation
1
Job satisfaction
1
Kreativität
1
Kundenservice
1
Leadership
1
Leadership style
1
Personalführung
1
Relationship marketing
1
Sexual harassment
1
Sexuelle Belästigung
1
Spillover effect
1
Spillover-Effekt
1
Stress
1
Unternehmensethik
1
Work stress
1
Work-family
1
affective delivery
1
customer sexual harassment
1
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Kwan, Ho Kwong
Gremler, Dwayne D.
55
Chi, Nai-Wen
19
Bitner, Mary Jo
10
Chi, Nai-wen
10
Gwinner, Kevin P.
10
Liu, Xiao-Yu
9
Liu, Xiao-yu
7
Zeithaml, Valarie A.
7
Chen, Pei-Chi
5
Delcourt, Cécile
5
Hennig-Thurau, Thorsten
5
Ruiz, David Martín
5
Washburn, Judith H.
5
Carrión, Gabriel Cepeda
4
Härtel, Charmine E. J.
4
Birgelen, Marcel van
3
Brach, Simon
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Brown, Stephen W.
3
Chang, Huo-Tsan
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McCollough, Michael A.
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Paul, Michael
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Riel, Allard C. R. van
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Walsh, Gianfranco
3
Brüggen, Elisabeth C.
2
Böhm, Eva
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Edvardsson, Bo
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Evans, Kenneth R.
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Garnefeld, Ina
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Gouthier, Matthias
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Grandey, Alicia
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Hogreve, Jens
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Hong, Ying
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Krah, Tabea
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Lin, Yeh-Yun
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Liu, Yongmei
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Titus, Philip A.
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Tronvoll, Bård
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Asia Pacific journal of management
1
Human relations
1
Journal of business ethics : JOBE
1
The international journal of human resource management
1
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ECONIS (ZBW)
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Work-family effects of ethical leadership
Liao, Yi
;
Liu, Xiao-Yu
;
Kwan, Ho Kwong
;
Li, Jinsong
- In:
Journal of business ethics : JOBE
128
(
2015
)
3
,
pp. 535-545
Persistent link: https://www.econbiz.de/10011283211
Saved in:
2
Introverts maintain creativity : a resource depletion model of negative workplace gossip
Liu, Xiao-Yu
;
Kwan, Ho Kwong
;
Zhang, Xiaomeng
- In:
Asia Pacific journal of management
37
(
2020
)
1
,
pp. 325-344
Persistent link: https://www.econbiz.de/10012222350
Saved in:
3
Emotional labor and family quality : the role of work-family positive spillover
Liu, Xiao-Yu
;
Kwan, Ho Kwong
;
Wu, Long-Zeng
;
Zheng, …
- In:
The international journal of human resource management
29
(
2018
)
6
,
pp. 1113-1138
Persistent link: https://www.econbiz.de/10011899746
Saved in:
4
Customer sexual harassment and frontline employees' service performance in China
Liu, Xiao-yu
;
Kwan, Ho Kwong
;
Chiu, Randy K.
- In:
Human relations
67
(
2014
)
3
,
pp. 333-356
Persistent link: https://www.econbiz.de/10010257744
Saved in:
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