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Lam, Wing
Chan, Kimmy Wa
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The trade-off of servicing empowerment on employees’ service performance : examining the underlying motivation and workload mechanisms
Chan, Kimmy Wa
;
Lam, Wing
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
4
,
pp. 609-628
Persistent link: https://www.econbiz.de/10009297188
Saved in:
2
The trade-off of servicing empowerment on employees’ service performance: examining the underlying motivation and workload mechanisms
Chan, Kimmy Wa
;
Lam, Wing
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
4
,
pp. 609-629
Persistent link: https://www.econbiz.de/10009255245
Saved in:
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