How can stressed employees deliver better customer service? : the underlying self-regulation depletion mechanism
Year of publication: |
2012
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Authors: | Chan, Kimmy Wa ; Wan, Echo Wen |
Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 76.2012, 1, p. 119-137
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Subject: | Kundenservice | Customer service | Arbeitskräfte | Workforce | Stress | Work stress | Arbeitsleistung | Job performance | Leistungsmotivation | Work motivation | Leistungsanreiz | Performance incentive | Anforderungsprofil | Occupational profile |
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