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How quality management system components lead to improvement in service organizations: A system practitioner perspective
To, Wai Ming; Yu, Billy T. W.; Lee, Peter K. C. - In: Administrative Sciences 8 (2018) 4, pp. 1-14
collected from 495 employees responsible for quality management in Macao's service organizations. Results from structural …
Persistent link: https://www.econbiz.de/10012612029
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Quality management framework for public management decision making
Yu, Billy T. W.; To, W. M.; Lee, Peter K. C. - In: Management decision : MD 50 (2012) 3, pp. 420-438
Persistent link: https://www.econbiz.de/10009546832
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ISO 9001:2000 implementation in the public sector : a survey in Macao SAR, the People's Republic of China
To, W. M.; Lee, Peter K. C.; Yu, Billy T. W. - In: The TQM journal : the international review of … 23 (2011) 1, pp. 59-72
Persistent link: https://www.econbiz.de/10008938682
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How quality management system components lead to improvement in service organizations : a system practitioner perspective
To, Wai Ming; Yu, Billy T. W.; Lee, Peter K. C. - In: Administrative Sciences : open access journal 8 (2018) 4/73, pp. 1-14
collected from 495 employees responsible for quality management in Macao's service organizations. Results from structural …
Persistent link: https://www.econbiz.de/10012125852