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How quality management system components lead to improvement in service organizations: A system practitioner perspective
To, Wai Ming
;
Yu, Billy T. W.
;
Lee, Peter K. C.
- In:
Administrative Sciences
8
(
2018
)
4
,
pp. 1-14
collected from 495 employees responsible for quality management in
Macao
's service organizations. Results from structural …
Persistent link: https://www.econbiz.de/10012612029
Saved in:
2
Quality management framework for public management decision making
Yu, Billy T. W.
;
To, W. M.
;
Lee, Peter K. C.
- In:
Management decision : MD
50
(
2012
)
3
,
pp. 420-438
Persistent link: https://www.econbiz.de/10009546832
Saved in:
3
ISO 9001:2000 implementation in the public sector : a survey in
Macao
SAR, the People's Republic of China
To, W. M.
;
Lee, Peter K. C.
;
Yu, Billy T. W.
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 59-72
Persistent link: https://www.econbiz.de/10008938682
Saved in:
4
How quality management system components lead to improvement in service organizations : a system practitioner perspective
To, Wai Ming
;
Yu, Billy T. W.
;
Lee, Peter K. C.
- In:
Administrative Sciences : open access journal
8
(
2018
)
4/73
,
pp. 1-14
collected from 495 employees responsible for quality management in
Macao
's service organizations. Results from structural …
Persistent link: https://www.econbiz.de/10012125852
Saved in:
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