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Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok; Sparks, Beverley; Butcher, Ken - In: International journal of hospitality management 34 (2013), pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Cover Image
Service encounters and face loss: Issues of failures, fairness, and context
Lee, Yun Lok; Sparks, Beverley; Butcher, Ken - In: International journal of hospitality management 34 (2013), pp. 384-393
Persistent link: https://www.econbiz.de/10010121525