Meditec is a German manufacturer of instruments for surgeries. The company is quality leader in this sector and supplies many German and international hospitals. However, the opportunities for differentiation against competitors decrease continuously. New competitors from emerging markets are...

As the importance of services in our society increases, so does the importance of systematic approaches to develop these services – commonly termed New Service Development (NSD). An increasing proportion of services are now electronic services delivered over the Internet. The purpose of this...

The increasing popularity of open innovation approaches has lead to the rise of various innovation platforms on the Internet which might contain 10.000s user-generated ideas. However, a company’s absorptive capacity is limited regarding such an amount of ideas so that there is a strong need...

As innovation becomes more and more important companies increasingly turn to their customers, suppliers, and other external actors to collect ideas for new products and services. Following such an open innovation approach organizations have launched online innovation communities where users...

Electronic services delivered over the Internet are gaining importance in the business world. This area has seen an increase in scientific interest over the past years under the labels “Internet of Services” and Web-service ecosystems. The paper develops a conceptual framework of actors and...

Given the rise of Internet, consumers increasingly engage in co-creating products and services. Whereas most co-creation research deals with various aspects of generating user-generated content, this study addresses designing ratings scales for evaluating such content. In detail, we analyze...

Service oriented device architecture (SODA) is a promising approach for enabling a continuous IT support of medical processes in hospitals. However, there is a lack of specific design patterns for realizing the concept in an effective and efficient way. This paper addresses this research gap by...

Background: Germany is introducing a nation-wide telemedicine infrastructure that enables electronic health services. The project is facing massive resistance from German physicians, which has led to a delay of more than five years. Little is known about the actual burdens and drivers for...

Enabled by Internet-based technologies, users are increasingly participating and collaborating in idea generation in online innovation communities. Beyond increasing the quantity of ideas contributed by users, firms are looking to obtain innovation ideas of better quality. However, with the...

Enabled by Internet-based technologies, users are increasingly participating and collaborating in idea generation in online innovation communities. Beyond increasing the quantity of ideas contributed by users, firms are looking to obtain innovation ideas of better quality. However, with the...