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Increasing the value of quality management systems

Gremyr, Ida; Lenning, Jan; Elg, Mattias; Martin, Jason - In: International Journal of Quality and Service Sciences 13 (2021) 3, pp. 381-394

Purpose: Over one million organisations have a quality management system (QMS) certified to the ISO 9001 standard; however, the system requires a lot of resources and its value has been questioned. This critique also leads to a questioning of the strategic relevance of quality management. The...

Persistent link: https://www.econbiz.de/10012639395

Making internal audits business-relevant

Lenning, Jan; Gremyr, Ida - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1106-1121

Persistent link: https://www.econbiz.de/10011778119

What contributes to auditee satisfaction in external ISO 9001 audits?

Lenning, Jan; Gremyr, Ida; Raharjo, Hendry - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1877-1895

Persistent link: https://www.econbiz.de/10014320957

Unleashing the potential of internal audits : a review and research agenda

Lenning, Jan; Gremyr, Ida - In: Total quality management & business excellence 33 (2022) 9, pp. 994-1010

Persistent link: https://www.econbiz.de/10013352638