What contributes to auditee satisfaction in external ISO 9001 audits?
Jan Lenning, Ida Gremyr and Hendry Raharjo
| Year of publication: |
2022
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|---|---|
| Authors: | Lenning, Jan ; Gremyr, Ida ; Raharjo, Hendry |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 34.2022, 6, p. 1877-1895
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| Subject: | Audit | Auditee satisfaction | ISO 9001 | Quality management | Service quality | Value creation | Qualitätsmanagement | Dienstleistungsqualität | Standardisierung | Standardization | Wirtschaftsprüfung | Financial audit | Kundenzufriedenheit | Customer satisfaction | Betriebliche Wertschöpfung |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-09-2021-0263 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014320957