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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun; Li, Yibai; Lu, Allan Cheng Chieh - In: International journal of services and operations management 33 (2019) 1, pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
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Maximising hotel profits with pricing and room allocation strategies
Xu, Xun; Li, Yibai - In: International journal of services and operations management 28 (2017) 1, pp. 46-63
Persistent link: https://www.econbiz.de/10011813443