The impact of e-service offerings on the demand of online customers
Year of publication: |
February 2017
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Authors: | Xu, Xun ; Munson, Charles L. ; Zeng, Shuo |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 184.2017, p. 231-244
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Subject: | E-service | Customer satisfaction | Demand | E-commerce | Service operations management | Kundenzufriedenheit | Electronic Commerce | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Nachfrage | Beziehungsmarketing | Relationship marketing |
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