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How to improve the stated helpfulness of hotel reviews? A multilevel approach

Liang, Sai; Schuckert, Markus; Law, Rob - In: International Journal of Contemporary Hospitality Management 31 (2019) 2, pp. 953-977

Purpose: The prevalence of online review websites and the ever-growing difficulty of judging review quality result in the increasing need for consumers to reduce cognitive costs. Thus, the purpose of this study is to find out the determinants of review helpfulness based on a comprehensive...

Persistent link: https://www.econbiz.de/10012069015

Power of profile name in online sharing

Liu, Xianwei; Liu, Jianwei; Law, Chun Hung Roberts; … - In: International journal of hospitality management 81 (2019), pp. 30-33

Persistent link: https://www.econbiz.de/10012128312

The importance of marketer-generated content to peer-to-peer property rental platforms : evidence from Airbnb

Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts; … - In: International journal of hospitality management 84 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012146207

The relevance of mobile tourism and information technology : an analysis of recent trends and future research directions

Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts; … - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 732-748

Persistent link: https://www.econbiz.de/10011729234

Be a "superhost" : the importance of badge systems for peer-to-peer rental accommodations

Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts; … - In: Tourism management : research, policies, practice 60 (2017), pp. 454-465

Persistent link: https://www.econbiz.de/10011684609

Effects of reputation on guest satisfaction : from the perspective of two-sided reviews on Airbnb

Ye, Qiang; Liang, Sai; Wei, Zaiyan; Law, Chun Hung Roberts - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3718-3736

Persistent link: https://www.econbiz.de/10014334345

How do domestic and international high-end hotel brands receive and manage customer feedback?

Schuckert, Markus; Liang, Sai; Law, Chun Hung Roberts; … - In: International journal of hospitality management 77 (2019), pp. 528-537

Persistent link: https://www.econbiz.de/10011988936

Multilevel analysis of the relationship between type of travel, online ratings, and management response : empirical evidence from international upscale hotels

Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 239-256

Persistent link: https://www.econbiz.de/10011669972

Identifying local bias on peer-to-peer rental platforms

Zhang, Xiaoxia; Zhang, Xi; Law, Chun Hung Roberts; … - In: International journal of hospitality management 99 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10013328031

How does constraining description affect guest booking decisions and satisfaction?

Gao, Lanfei; Li, Hui; Liang, Sai; Yang, Jingjing; Law, … - In: Tourism management : research, policies, practice 93 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013366107