Effects of reputation on guest satisfaction : from the perspective of two-sided reviews on Airbnb
Year of publication: |
2023
|
---|---|
Authors: | Ye, Qiang ; Liang, Sai ; Wei, Zaiyan ; Law, Chun Hung Roberts |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 10, p. 3718-3736
|
Subject: | Airbnb | Guest satisfaction | Peer-to-peer market | Reputation | Two-sided review system | Kundenzufriedenheit | Customer satisfaction | Firmenimage | Corporate reputation |
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