Bruyn, Arnaud De; Liechty, John C.; Huizingh, Eelko K. R. E. - In: Marketing Science 27 (2008) 3, pp. 443-460
In their purchase decisions, online customers seek to improve decision quality while limiting search efforts. In practice, many merchants have understood the importance of helping customers in the decision-making process and provide online decision aids to their visitors. In this paper, we show...