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Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach

Tsai, Ming-chun; Chen, Lu-fang; Chan, Ya-hui; Lin, Shu-ping - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 941-956

Persistent link: https://www.econbiz.de/10009504079

A transformation function corresponding to IPA and gap analysis

Lin, Shu-ping; Chan, Ya-hui; Tsai, Ming-chun - In: Total quality management & business excellence : an … 20 (2009) 7/8, pp. 829-846

Persistent link: https://www.econbiz.de/10003897762

Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach

Lin, Shu-ping; Yang, Chenlung; Chan, Ya-hui; Sheu, Chwen - In: International journal of production economics 126 (2010) 2, pp. 255-263

Persistent link: https://www.econbiz.de/10003995300

Mediated effect of environmental management on manufacturing competitiveness : an empirical study

Yang, Chenlung; Lin, Shu-ping; Chan, Ya-hui; Sheu, Chwen - In: International journal of production economics 123 (2010) 1, pp. 210-220

Persistent link: https://www.econbiz.de/10003941243

Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis

Lin, Shu-ping; Chan, Ya-hui - In: International journal of services technology and management 16 (2011) 1, pp. 28-48

Persistent link: https://www.econbiz.de/10009314099

Vistitors' involvement, perceived value, statisfaction and behavioural intention on tourist express trains in Taiwan

Ho, Li-hsing; Chung, Cheng-wei; Lin, Shu-ping; Chen, Lu-feng - In: International journal of services technology and management 13 (2010) 3/4, pp. 305-322

Persistent link: https://www.econbiz.de/10003946898

Tourism service quality improvement ; "the early bird catches the worm"

Lin, Shu-ping; Yang, Chenlung; Ho, Thao-minh - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 793-810

Persistent link: https://www.econbiz.de/10011388414