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~person:"Lopez-Rodriguez, Erlinda"
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Lopez-Rodriguez, Erlinda
Chou, Shih Yung
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Managing service quality : MSQ ; an international journal
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An empirical examination of service-oriented organizational citizenship behavior : the roles of justice perceptions and manifest needs
Chou, Shih Yung
;
Lopez-Rodriguez, Erlinda
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 474-494
Persistent link: https://www.econbiz.de/10010201698
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