An empirical examination of service-oriented organizational citizenship behavior : the roles of justice perceptions and manifest needs
Year of publication: |
2013
|
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Authors: | Chou, Shih Yung ; Lopez-Rodriguez, Erlinda |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 23.2013, 6, p. 474-494
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Subject: | Distributive justice | Procedural justice | Service-oriented organizational citizenship behaviour | Need for achievement | Need for affiliation | Arbeitsverhalten | Work behaviour | Gerechtigkeit | Justice | Verhalten in Organisationen | Organizational behaviour | Verteilungsgerechtigkeit |
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