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Sustaining service excellence in the insurance industry : a Kenyan perspective
Marwa, Simmy M.; Rand, Graham K.; Kay Hooi Keoy; Koh, Lenny - In: International journal of value chain management : IJVCM 3 (2009) 3, pp. 288-301
Persistent link: https://www.econbiz.de/10003907686
Cover Image
Sustaining service excellence in the insurance industry: a Kenyan perspective
Marwa, Simmy M.; Rand, Graham K.; Keoy, Kay Hooi; Koh, … - In: International journal of value chain management : IJVCM 3 (2009) 3, pp. 288-301
Persistent link: https://www.econbiz.de/10008312405