//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
~person:"McColl-Kennedy, Janet R."
~person:"Rammer, Christian"
~subject:"Innovation"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kundennutzen - Suchfelder für...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Innovation
Service quality
Beziehungsmarketing
56
Relationship marketing
56
Consumer behaviour
39
Konsumentenverhalten
39
Customer satisfaction
31
Kundenzufriedenheit
31
Dienstleistungsqualität
30
Beschwerdemanagement
14
Complaint management
14
Unternehmen
10
Deutschland
8
Enterprise
8
Customer experience
7
Customer service
7
Dienstleistungssektor
7
Germany
7
Kundenbindungsprogramm
7
Kundenservice
7
Loyalty program
7
Service industry
7
Betriebliche Wertschöpfung
6
Emotion
6
Erfolgsfaktor
6
Value creation
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Customer value
5
Dienstleistung
5
Gastronomie
5
Innovationsmanagement
5
Kundenwert
5
Restaurant industry
5
Success factor
5
Technologiepolitik
5
Arbeitnehmerschutz
4
Beschäftigung
4
Dachdeckerhandwerk
4
Dienstleistungsmarketing
4
more ...
less ...
Online availability
All
Undetermined
17
Free
6
Type of publication
All
Article
29
Book / Working Paper
11
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
Graue Literatur
3
Non-commercial literature
3
Advisory report
2
Gutachten
2
Arbeitspapier
1
Aufsatz im Buch
1
Book section
1
Forschungsbericht
1
Research Report
1
Statistics
1
Statistik
1
Working Paper
1
more ...
less ...
Language
All
English
32
German
8
Author
All
Mattila, Anna S.
McColl-Kennedy, Janet R.
Rammer, Christian
Bruhn, Manfred
21
Gil Saura, Irene
21
Prentice, Catherine
20
Han, Heesup
19
Gustafsson, Anders
14
Hollebeek, Linda D.
13
Klaus, Philipp
13
Penzkofer, Horst
13
Vivarelli, Marco
13
Balaji, M. S.
12
Gong, Taeshik
12
Pantano, Eleonora
11
Quach, Sara
11
Witell, Lars
11
Edvardsson, Bo
10
Herstatt, Cornelius
10
Prybutok, Victor R.
10
Schmalholz, Heinz
10
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Bolton, Ruth N.
8
Evanschitzky, Heiner
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Lazonick, William
8
Park, Jungkun
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Sharma, Piyush
8
Walsh, Gianfranco
8
Auh, Seigyoung
7
Bang, Nguyen
7
Berenguer Contrí, Gloria
7
Casidy, Riza
7
Christensen, Clayton M.
7
Dagger, Tracey S.
7
more ...
less ...
Institution
All
Zentrum für Europäische Wirtschaftsforschung
2
Fraunhofer-Institut für System- und Innovationsforschung
1
Published in...
All
ZEW-Wirtschaftsanalysen : Schriftenreihe des ZEW
5
International journal of hospitality management
4
Journal of business research : JBR
4
Journal of service research
4
Journal of service management
3
The journal of services marketing
3
Journal of hospitality marketing & management
2
Services marketing quarterly
2
Studien zum deutschen Innovationssystem
2
ZEW Wirtschaftsanalysen – Schriftenreihe des ZEW
2
Cornell hospitality quarterly : CQ
1
Discussion paper
1
European journal of marketing : EJM
1
Handbook of hospitality marketing management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of service research : JSR
1
Studie zum deutschen Innovationssystem
1
ZEW - Centre for European Economic Research Discussion Paper
1
more ...
less ...
Source
All
ECONIS (ZBW)
39
EconStor
1
Showing
1
-
10
of
40
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
5
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
6
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
7
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
8
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
9
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
10
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->