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~person:"Mattila, Anna S."
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Consumer behaviour
105
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Beziehungsmarketing
29
Relationship marketing
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Customer satisfaction
26
Dienstleistungsqualität
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Mattila, Anna S.
Press, World Trade
173
Han, Heesup
118
Belk, Russell W.
114
Phau, Ian
105
Bauer, Hans H.
103
Grunert, Klaus G.
101
Huber, Frank
94
Wiedmann, Klaus-Peter
87
Lusk, Jayson L.
85
Gierl, Heribert
83
Foxall, Gordon R.
82
Herrmann, Andreas
81
Khare, Arpita
80
Sheth, Jagdish N.
80
Peitz, Martin
78
Usman, Osly
78
Dwivedi, Yogesh Kumar
73
Goldfarb, Avi
73
Grewal, Dhruv
73
Greenstein, Shane M.
70
Agarwal, Sumit
68
Laroche, Michel
68
Loureiro, Sandra Maria Correia
68
Nayga, Rodolfo M.
68
Bagozzi, Richard P.
67
Septianto, Felix
67
Stavins, Joanna
66
Wirtz, Bernd W.
64
Walsh, Gianfranco
63
Wansink, Brian
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Bruwer, Johan
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Paul, Justin
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Jang, Soocheong
60
Janssen, Maarten C. W.
59
Chintagunta, Pradeep K.
58
Fritz, Wolfgang
56
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56
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International journal of hospitality management
27
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Journal of Services Marketing
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
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2
Journal of revenue and pricing management
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1
International journal of retail & distribution management
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International journal of revenue management : IJRM
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Marketing intelligence & planning
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
102
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The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
2
Effects of message appeal and service type in CSR communication strategies
Andreu, Luisa
;
Casado-Díaz, Ana B.
;
Mattila, Anna S.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1488-1495
Persistent link: https://www.econbiz.de/10011297912
Saved in:
3
Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of marketing theory and practice
17
(
2009
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10003793483
Saved in:
4
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
5
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
6
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
7
Time styles and waiting in crowded service environments
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
Saved in:
8
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
9
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
10
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
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