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Beziehungsmarketing
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37
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30
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Customer satisfaction
20
Kundenzufriedenheit
20
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Mattila, Anna S.
Bruhn, Manfred
205
Homburg, Christian
130
Kumar, V.
80
Corsten, Hans
75
Huber, Frank
64
Stauss, Bernd
59
Bauer, Hans H.
58
Meffert, Heribert
56
Verhoef, Peter C.
55
Hadwich, Karsten
54
Han, Heesup
53
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50
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50
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48
Gössinger, Ralf
47
Meyer, Anton
47
Kleinaltenkamp, Michael
46
Krafft, Manfred
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Edvardsson, Bo
42
Palmatier, Robert W.
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Reichwald, Ralf
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Stock-Homburg, Ruth
39
Gil Saura, Irene
37
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Töpfer, Armin
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33
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33
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32
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32
Mittal, Vikas
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
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31
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International journal of hospitality management
10
The journal of services marketing
6
Journal of business research : JBR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Cornell hospitality quarterly : CQ
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
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2
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
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ECONIS (ZBW)
40
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1
"How may I help you?" : says a robot : examining language styles in the
service
encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
2
Time styles and waiting in crowded
service
environments
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
Saved in:
3
Negative online reviews and consumers'
service
consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
4
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
5
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
6
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
7
How does corporate social responsibility affect consumer response to
service
failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
8
Silent voices : nonbehavioral reactions to
service
failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
9
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
10
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
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