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Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo; Liu, Qing; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 59 (2018) 2, pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
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Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing; Mattila, Anna S.; Bolton, Lisa E. - In: Journal of service research : JSR 21 (2018) 3, pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
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The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 3, pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
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Ethnic restaurants : bringing uniqueness to the table through handwriting
Chen, Feier; Liu, Qing; Mattila, Anna S. - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 465-478
Persistent link: https://www.econbiz.de/10013387220
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The impact of power on service customers’ willingness to post online reviews
Wu, Luorong; Mattila, Anna S.; Wang, Chen-Ya; Hanks, Lydia - In: Journal of service research : JSR 19 (2016) 2, pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
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The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels
Gao, Yixing; Mattila, Anna S. - In: Journal of business ethics : JOBE 136 (2016) 3, pp. 575-585
Persistent link: https://www.econbiz.de/10011521808
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Consumer envy during service encounters
Anaya, Gerardo Joel; Miao, Li; Mattila, Anna S.; … - In: The journal of services marketing 30 (2016) 3, pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
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Online reviews : the role of information load and peripheral factors
Zhang, Lu; Wu, Luorong; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 55 (2016) 3, pp. 299-310
Persistent link: https://www.econbiz.de/10011450694
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A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing; Mattila, Anna S.; Lee, Seoki - In: International journal of hospitality management 54 (2016), pp. 107-115
Persistent link: https://www.econbiz.de/10011474057