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~person:"Mattila, Anna S."
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Consumer behaviour
105
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Beziehungsmarketing
30
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30
Customer satisfaction
26
Dienstleistungsqualität
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Mattila, Anna S.
Frey, Bruno S.
157
Sliwka, Dirk
137
Han, Heesup
123
Belk, Russell W.
115
Fehr, Ernst
104
Phau, Ian
104
Grunert, Klaus G.
101
Huber, Frank
94
Kräkel, Matthias
90
Usman, Osly
89
Lusk, Jayson L.
86
Bagozzi, Richard P.
85
Neckermann, Susanne
85
Foxall, Gordon R.
83
Schmidt, Klaus M.
83
Bauer, Hans H.
82
Gierl, Heribert
81
Herrmann, Andreas
81
List, John A.
81
Sutter, Matthias
80
Wiedmann, Klaus-Peter
80
Sheth, Jagdish N.
79
Khare, Arpita
78
Falk, Armin
77
Edmans, Alex
76
Englmaier, Florian
72
Septianto, Felix
72
Siddiqui, Danish Ahmed
72
Agarwal, Sumit
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Grewal, Dhruv
71
Loureiro, Sandra Maria Correia
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Nayga, Rodolfo M.
70
Dwivedi, Yogesh Kumar
69
Ashkanasy, Neal M.
68
Laroche, Michel
66
Stavins, Joanna
66
Walsh, Gianfranco
65
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64
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International journal of hospitality management
28
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The journal of services marketing
7
Cornell hospitality quarterly : CQ
6
Journal of Services Marketing
6
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
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2
Journal of revenue and pricing management
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Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
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European journal of marketing
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International journal of revenue management : IJRM
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Journal of Service Management
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Journal of business ethics : JOBE
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Journal of financial services marketing : JFSM
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ECONIS (ZBW)
103
Other ZBW resources
7
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1
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
The impact of gender and prepurchase mood on consumer guilt after a travel purchase
Hanks, Lydia
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 625-637
Persistent link: https://www.econbiz.de/10010400548
Saved in:
4
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
5
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
6
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
7
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
8
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
9
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
10
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
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