//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Role of EWOM, product satisfac...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
97
Konsumentenverhalten
97
Dienstleistungsqualität
39
Service quality
39
Beziehungsmarketing
37
Customer satisfaction
37
Kundenzufriedenheit
37
Relationship marketing
37
Beschwerdemanagement
24
Complaint management
24
Gastronomie
18
Restaurant industry
18
Corporate Social Responsibility
15
Corporate social responsibility
15
Emotion
14
Hotel industry
14
Hotellerie
14
USA
12
United States
12
Experiment
11
Customer service
10
Kundenservice
10
Preismanagement
10
Pricing strategy
10
Viral marketing
8
Virales Marketing
8
Gastgewerbe
7
Gender
7
Geschlecht
7
Hospitality industry
7
Internet marketing
7
Kundenbindungsprogramm
7
Loyalty program
7
Online-Marketing
7
Advertising effects
6
Werbewirkung
6
Online retailing
5
Online-Handel
5
Prospect Theory
5
Prospect theory
5
more ...
less ...
Online availability
All
Undetermined
68
Free
2
Type of publication
All
Article
119
Type of publication (narrower categories)
All
Article in journal
118
Aufsatz in Zeitschrift
118
Aufsatz im Buch
1
Book section
1
Language
All
English
119
Author
All
Mattila, Anna S.
Bruhn, Manfred
173
Homburg, Christian
171
Bauer, Hans H.
139
Han, Heesup
137
Huber, Frank
136
Herrmann, Andreas
118
Belk, Russell W.
116
Wiedmann, Klaus-Peter
107
Grunert, Klaus G.
101
Sheth, Jagdish N.
100
Kumar, V.
99
Grewal, Dhruv
93
Verhoef, Peter C.
92
Phau, Ian
91
Gierl, Heribert
88
Lusk, Jayson L.
85
Usman, Osly
84
Walsh, Gianfranco
83
Dwivedi, Yogesh Kumar
81
Loureiro, Sandra Maria Correia
79
Khare, Arpita
78
Spiller, Achim
78
Siciliani, Luigi
76
Foxall, Gordon R.
73
Bagozzi, Richard P.
71
Jang, Soocheong
70
Mittal, Vikas
70
Thaichon, Park
70
Hollebeek, Linda D.
68
Paul, Justin
68
Septianto, Felix
67
Nayga, Rodolfo M.
66
Stauss, Bernd
65
Stavins, Joanna
65
Wansink, Brian
65
Agarwal, Sumit
64
Ko, Eunju
63
Laroche, Michel
63
Sharma, Piyush
63
more ...
less ...
Published in...
All
International journal of hospitality management
33
Journal of business research : JBR
10
The journal of services marketing
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Cornell hospitality quarterly : CQ
6
Journal of hospitality marketing & management
6
The Cornell hospitality quarterly
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of travel and tourism marketing
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Services marketing quarterly
2
European journal of marketing
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
119
Showing
1
-
10
of
119
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
2
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
3
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
4
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
5
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
6
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
7
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
8
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
9
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
10
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->