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~person:"Mattila, Anna S."
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Consumer behaviour
97
Konsumentenverhalten
97
Beziehungsmarketing
28
Relationship marketing
28
Customer satisfaction
24
Dienstleistungsqualität
24
Kundenzufriedenheit
24
Service quality
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Beschwerdemanagement
17
Complaint management
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Gastronomie
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Restaurant industry
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97
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Mattila, Anna S.
Zhang, ZhongXiang
323
Neuhoff, Karsten
198
Kemfert, Claudia
184
Frondel, Manuel
173
Schill, Wolf-Peter
133
Weber, Christoph
133
Vance, Colin
126
Madlener, Reinhard
123
Han, Heesup
115
Belk, Russell W.
110
Löschel, Andreas
102
Stavins, Robert N.
95
Grunert, Klaus G.
92
Lusk, Jayson L.
83
Phau, Ian
83
Weigt, Hannes
81
Huber, Frank
79
Bauer, Hans H.
78
Gierl, Heribert
78
Herrmann, Andreas
76
Usman, Osly
76
Alberini, Anna
75
Sheth, Jagdish N.
75
Wiedmann, Klaus-Peter
73
Grewal, Dhruv
69
Khare, Arpita
69
Peters, Jörg
69
Stavins, Joanna
69
Bagozzi, Richard P.
68
Dwivedi, Yogesh Kumar
68
Foxall, Gordon R.
68
Loureiro, Sandra Maria Correia
67
Agarwal, Sumit
66
Nayga, Rodolfo M.
66
Septianto, Felix
66
Wansink, Brian
64
Bergemann, Dirk
63
Tagliapietra, Simone
62
Filippini, Massimo
59
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International journal of hospitality management
25
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
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1
Marketing intelligence & planning
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Tourism management : research, policies, practice
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ECONIS (ZBW)
97
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1
Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
Saved in:
2
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
3
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
4
Ethnic restaurants : bringing uniqueness to the table through handwriting
Chen, Feier
;
Liu, Qing
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 465-478
Persistent link: https://www.econbiz.de/10013387220
Saved in:
5
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
6
The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business ethics : JOBE
136
(
2016
)
3
,
pp. 575-585
Persistent link: https://www.econbiz.de/10011521808
Saved in:
7
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
8
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
9
Online reviews : the role of information load and peripheral factors
Zhang, Lu
;
Wu, Luorong
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
3
,
pp. 299-310
Persistent link: https://www.econbiz.de/10011450694
Saved in:
10
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
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