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A grounded theory approach to developing a career change model in hospitality
McGinley, Sean; O'Neill, John; Damaske, Sarah; Mattila, … - In: International journal of hospitality management 38 (2014), pp. 89-98
Persistent link: https://www.econbiz.de/10010364567
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How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi; Mao, Zhenxing; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
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Deciding to stay : a study in hospitality managerial grit
McGinley, Sean; Mattila, Anna S.; Self, Timothy T. - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 5, pp. 858-869
Persistent link: https://www.econbiz.de/10012230392
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The impact of status seeking on consumers' word of mouth and product preference-a comparison between luxury hospitality services and luxury goods
Yang, Wan; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 1, pp. 3-22
Persistent link: https://www.econbiz.de/10011632984
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An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.; Gao, Yixing - In: International journal of revenue management : IJRM 9 (2016) 2/3, pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
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Responsible tourism and hospitality
Gao, Yixing; Mattila, Anna S.; Andreu, Luisa - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 4, pp. 575-577
Persistent link: https://www.econbiz.de/10014633622
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The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.; Cho, Wonae; Ro, Heejung - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
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An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya; Mattila, Anna S.; Bartlett, Albert - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
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Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee; Mattila, Anna S. - In: Journal of business research : JBR 61 (2008) 1, pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
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The role of tie strength on consumer dissatisfaction responses
Yang, Wan; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 2, pp. 399-404
Persistent link: https://www.econbiz.de/10009503304