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Mattila, Anna S.
Antony, Jiju
171
Siciliani, Luigi
139
Gaynor, Martin
86
Blind, Knut
85
Bruhn, Manfred
84
Augurzky, Boris
80
Straume, Odd Rune
72
Devadasan, S. R.
71
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65
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56
Talib, Faisal
54
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53
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Han, Heesup
49
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48
Dale, Barrie G.
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Gruber, Jonathan
47
Kessler, Daniel P.
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Shahin, Arash
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Rahman, Zillur
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43
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Town, Robert J.
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Vogt, William B.
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Kamiske, Gerd F.
41
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Eiff, Wilfried von
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39
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38
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International journal of hospitality management
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of business research : JBR
4
Journal of hospitality marketing & management
3
The journal of services marketing
3
International journal of contemporary hospitality management
2
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Services marketing quarterly
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ECONIS (ZBW)
45
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A grounded theory approach to developing a career change model in hospitality
McGinley, Sean
;
O'Neill, John
;
Damaske, Sarah
;
Mattila, …
- In:
International journal of hospitality management
38
(
2014
),
pp. 89-98
Persistent link: https://www.econbiz.de/10010364567
Saved in:
2
How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi
;
Mao, Zhenxing
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
Saved in:
3
Deciding to stay : a study in hospitality managerial grit
McGinley, Sean
;
Mattila, Anna S.
;
Self, Timothy T.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 858-869
Persistent link: https://www.econbiz.de/10012230392
Saved in:
4
The impact of status seeking on consumers' word of mouth and product preference-a comparison between luxury hospitality services and luxury goods
Yang, Wan
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 3-22
Persistent link: https://www.econbiz.de/10011632984
Saved in:
5
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
Saved in:
6
Responsible tourism and hospitality
Gao, Yixing
;
Mattila, Anna S.
;
Andreu, Luisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 575-577
Persistent link: https://www.econbiz.de/10014633622
Saved in:
7
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
Saved in:
8
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
9
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
10
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
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