//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
"Yes, I know you" : the role o...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
96
Konsumentenverhalten
96
Dienstleistungsqualität
39
Service quality
39
Customer satisfaction
37
Kundenzufriedenheit
37
Beziehungsmarketing
35
Relationship marketing
35
Beschwerdemanagement
24
Complaint management
24
Gastronomie
18
Restaurant industry
18
Corporate Social Responsibility
15
Corporate social responsibility
15
Emotion
13
Hotel industry
13
Hotellerie
13
Experiment
11
USA
11
United States
11
Customer service
10
Kundenservice
10
Preismanagement
10
Pricing strategy
10
Viral marketing
8
Virales Marketing
8
Gastgewerbe
7
Gender
7
Geschlecht
7
Hospitality industry
7
Kundenbindungsprogramm
7
Loyalty program
7
Advertising effects
6
Internet marketing
6
Online-Marketing
6
Werbewirkung
6
Online retailing
5
Online-Handel
5
Prospect Theory
5
Prospect theory
5
more ...
less ...
Online availability
All
Undetermined
66
Free
2
Type of publication
All
Article
115
Type of publication (narrower categories)
All
Article in journal
114
Aufsatz in Zeitschrift
114
Aufsatz im Buch
1
Book section
1
Language
All
English
115
Author
All
Mattila, Anna S.
Han, Heesup
134
Belk, Russell W.
113
Bauer, Hans H.
104
Grunert, Klaus G.
103
Homburg, Christian
102
Huber, Frank
102
Bruhn, Manfred
98
Usman, Osly
96
Heckman, James J.
93
Phau, Ian
92
Wiedmann, Klaus-Peter
86
Lusk, Jayson L.
85
Herrmann, Andreas
84
Gierl, Heribert
80
Grewal, Dhruv
80
Dwivedi, Yogesh Kumar
77
Sheth, Jagdish N.
76
Siciliani, Luigi
76
Foxall, Gordon R.
73
Khare, Arpita
72
Loureiro, Sandra Maria Correia
71
Bagozzi, Richard P.
70
Hanushek, Eric Alan
70
Spiller, Achim
69
Agarwal, Sumit
67
Jang, Soocheong
67
Nayga, Rodolfo M.
67
Walsh, Gianfranco
67
Septianto, Felix
66
Stavins, Joanna
66
Verhoef, Peter C.
66
Chen, Xi
64
Paul, Justin
63
Wansink, Brian
63
Laroche, Michel
60
Mittal, Vikas
60
Propper, Carol
60
Sharma, Piyush
60
Rajagopal
59
more ...
less ...
Published in...
All
International journal of hospitality management
32
Journal of business research : JBR
10
The journal of services marketing
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality marketing & management
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cornell hospitality quarterly : CQ
5
The Cornell hospitality quarterly
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of travel and tourism marketing
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Services marketing quarterly
2
European journal of marketing
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
115
Showing
1
-
10
of
115
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
4
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
5
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
6
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
7
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
8
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
9
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
10
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->