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Customer satisfaction
37
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Consumer behaviour
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Dienstleistungsqualität
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Beziehungsmarketing
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Mattila, Anna S.
Güth, Werner
183
Bryson, Alex
102
Carraro, Carlo
78
Han, Heesup
77
Houba, Harold
70
Homburg, Christian
63
Clark, Andrew E.
57
Schmidt, Klaus M.
55
Karatepe, Osman M.
50
Grund, Christian
45
Riedl, Arno
45
Binmore, Ken
42
Herings, Peter Jean-Jacques
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Martin, Albert
42
Trockel, Walter
41
Buchner, Barbara
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Muthoo, Abhinay
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Sousa-Poza, Alfonso
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Mariotti, Marco
39
Predtetchinski, Arkadi
39
Drydakis, Nick
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Eraslan, Hülya
37
Bakker, Arnold B.
36
Manzini, Paola
36
Siddiqui, Danish Ahmed
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Serrano, Roberto
35
Usman, Osly
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Marchiori, Carmen
34
Svensson, Göran
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Wong, IpKin Anthony
34
Mittal, Vikas
33
Olekalns, Mara
33
Peters, Hans J. M.
33
Thomson, William
33
Ahlert, Marlies
31
Böckerman, Petri
31
Hanglberger, Dominik
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International journal of hospitality management
11
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Cornell hospitality quarterly : CQ
2
Journal of hospitality marketing & management
2
Journal of service research
2
Journal of travel and tourism marketing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of business research : JBR
1
Journal of global marketing
1
Journal of retailing
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Journal of service management
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Journal of service research : JSR
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Marketing intelligence & planning
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Services marketing quarterly
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The Cornell hospitality quarterly
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ECONIS (ZBW)
38
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1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
Touch versus tech in service encounters
Fan, Alei
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10012624036
Saved in:
3
Unfolding deconstructive effects of negative shocks on psychological contract violation, organizational cynicism, and turnover intention
Yang, Chunjiang
;
Chen, Yashuo
;
Zhao, Xinyuan
;
Mattila, …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293798
Saved in:
4
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
5
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
6
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
7
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
8
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
9
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
10
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
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