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~person:"Mattila, Anna S."
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Consumer behaviour
105
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98
Beziehungsmarketing
29
Relationship marketing
29
Customer satisfaction
26
Dienstleistungsqualität
24
Kundenzufriedenheit
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Mattila, Anna S.
Han, Heesup
119
Belk, Russell W.
117
Sutter, Matthias
112
Phau, Ian
102
Grunert, Klaus G.
101
Falk, Armin
98
Huber, Frank
92
Usman, Osly
91
Lusk, Jayson L.
90
Sheth, Jagdish N.
83
Foxall, Gordon R.
82
Bauer, Hans H.
81
Herrmann, Andreas
81
Gierl, Heribert
79
Khare, Arpita
78
Wiedmann, Klaus-Peter
78
Nayga, Rodolfo M.
73
Bagozzi, Richard P.
72
Grewal, Dhruv
71
Heckman, James J.
71
Septianto, Felix
70
Agarwal, Sumit
69
Dwivedi, Yogesh Kumar
68
Loureiro, Sandra Maria Correia
67
Stavins, Joanna
67
Laroche, Michel
65
Wansink, Brian
64
Bruwer, Johan
61
Paul, Justin
60
Jang, Soocheong
57
Walsh, Gianfranco
57
Janssen, Maarten C. W.
56
Verhoef, Peter C.
56
Thøgersen, John
55
Cherchye, Laurens
54
Cobb-Clark, Deborah A.
54
Ko, Eunju
54
Pelsmacker, Patrick de
54
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International journal of hospitality management
25
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Journal of Services Marketing
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Marketing intelligence & planning
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of Service Management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
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Journal of marketing theory and practice
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The journal of product & brand management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
99
Other ZBW resources
7
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1
The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers
Xie, Hui
;
Kerstetter, Deborah L.
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 152-159
Persistent link: https://www.econbiz.de/10009406143
Saved in:
2
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
3
Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of marketing theory and practice
17
(
2009
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10003793483
Saved in:
4
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
5
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
6
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
7
Time styles and waiting in crowded service environments
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
Saved in:
8
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
9
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
10
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
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